Legal
Account and data deletion
You can delete your Gram account yourself in the app, or by sending a request to customer support. Here is what to do, and what happens to your data.
Option 1. In the mobile app
The fastest way — it takes less than a minute.
- Open the Gram app and sign in to your account.
- Go to the “Profile” section.
- Open “Settings” → “Account”.
- Tap “Delete account”.
- Confirm the deletion with the code sent by SMS.
Once confirmed, the account can no longer be used to sign in, and the data is deleted within the timeframes listed below.
Option 2. By email
If you cannot access the app — for example, you have lost the phone number — send a request to customer support from the email address linked to the account, or state the account phone number in your message.
- Write to the support address listed below.
- Use “Account deletion” as the subject line.
- State the phone number the account is registered to.
- We will confirm that the request comes from the account owner and complete the deletion.
Where to write
support@gram.tjProcessing times
- A request made in the app takes effect immediately: signing in becomes impossible.
- A request sent by email is processed within 7 business days.
- Full deletion from the service's systems is completed within 30 calendar days.
What gets deleted
- Profile: name, photo, phone number.
- Saved addresses and favourite places.
- Linked payment methods.
- Device identifiers and push notification subscriptions.
- The link between ride history and your identity — the records are anonymised.
What is kept, and why
- Financial and tax records for completed rides — for the period required by the legislation of the Republic of Tajikistan.
- Anonymised trip data that cannot be traced back to a user — used for statistics and fare calculation.
- Material relating to unresolved disputes or requests from government authorities — until the matter is closed.
Before you delete
- Deletion is permanent: ride history and saved addresses cannot be restored.
- If you have an unfinished trip or an unpaid order, deletion becomes available once it is completed.
- You can register again with the same phone number, but it will be a new account with no previous history.