Terms of Use

1. General

These Terms govern the relationship between the user and the company whose details are set out below, in connection with the use of the gram.tj website and the Gram mobile applications.

By using the service — registering an account, placing an order, or simply browsing the website — the user confirms that they have read these Terms and accept them.

2. What the service is

Gram is an information service that connects passengers and senders with drivers and couriers. The service accepts the order, calculates the fare, matches a provider and keeps both sides informed during the trip or delivery.

The transport or delivery itself is carried out by the driver or courier as an independent provider. The terms of each particular trip are governed by the legislation of the Republic of Tajikistan and by the service rules.

3. User account

• An account linked to a phone number is required to place an order. Sign-in is confirmed with a one-time code.
• The user is responsible for keeping access to their phone number and device secure.
• Using someone else's details or transferring the account to a third party is not allowed.
• An account may be blocked for repeated violations: refusing to pay, placing knowingly false orders, or behaving aggressively towards drivers or support staff.
• The user may delete their account at any time — the procedure is described on a dedicated page.

4. Orders, pricing and payment

• The fare is calculated before the order is confirmed, based on the tariff, the route and current demand, and is shown to the user in advance.
• The final price may change if the user changes the route, adds stops, or extends the waiting time.
• Payment is made by the method selected in the app: cash to the driver, or cashless through the payment provider.
• Payment data is handled by the payment provider; the service does not store full bank card details.

5. Cancellation

The user may cancel an order free of charge before the car arrives. Once the car has arrived and the free waiting time has elapsed, a cancellation fee may apply — the amount is shown in the app before the cancellation is confirmed.

6. Rules of conduct

• The service must not be used to transport items or substances prohibited by law.
• Interfering with the apps or the website, circumventing technical restrictions, or automating order placement is prohibited.
• Insults and threats towards drivers, couriers and support staff are prohibited.
• The content of the website and the apps, including the Gram name and logo, is protected and may not be used without the rights holder's written permission.

7. Liability

The service is responsible for the correct operation of the apps and the website to the extent provided by law. The service is not a carrier and is not liable for the actions of drivers and couriers beyond the performance of the order.

The service does not guarantee uninterrupted operation in the event of network failures, third-party service outages, or force majeure.

8. Changes to these Terms

The company may amend these Terms. The current version is always published on this page together with the date it was last updated. Material changes are additionally announced in the app. Continuing to use the service after publication constitutes acceptance of the new version.

9. Governing law and disputes

These Terms are governed by the legislation of the Republic of Tajikistan. The parties will seek to resolve disputes through negotiation; failing that, disputes are heard by the court at the company's location.

10. Contact

Questions about these Terms go to the company's general address; questions about a specific order go to customer support.

• Email: info@gram.tj
• Phone: +992 44 620 02 20